Can't complain about MACs customer service!

Wow mac really are great, I spend a fortune a month on their products so I do deserve some kind of honour in return. Recently I went to the mac store in Birmingham and was sold gold deposit I'm nw25 and this stuff looked like orange sludge on me! When I took it back they weren't interested at all in helping me, I emailed MAC and have just had a response they are sending modify and gentle and have apologised profusely. My faith in human kind has been restored!